Shipping Cost and Methods
Smallfastthings.com offers shipping of all products within the US and Internationally. Shipping costs are calculated based on the total weigh of items in you shopping cart. Shipping charges are calculated via real-time using published USPS, FedEx, and UPS rates based upon exact weight and actual destination address.
TO COUNTERACT FRAUDULENT ORDERS AND TRANSACTION, SHIPPING ADDRESS AND BILLING ADDRESS MUST BE THE SAME ON AN ORDER. SMALLFASTTHINGS.COM WILL NOT SHIP TO A DIFFERENT ADDRESS IF IT DOES NOT MATCH THE BILLING ADDRESS ASSOCIATED WITH THE ORIGINAL PAYMENT METHOD. ALL ORDERS RECEIVED WITH DIFFERING BILLING AND SHIPPING ADDRESSES WILL BE CANCELED AND REFUNDED WITHIN 24 HOURS.
Shipping Rules and Restrictions
Processing time may vary between 1-5 days unless otherwise stated. Orders processed and shipped during normal business hours. Business days are Monday-Friday, excluding federal holidays within the United States. Special order and backordered items will be shipped once avaliable and may require longer handling times.
Lost or stolen shipments
We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.
If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hotel, school, etc., the shipping carrier may deliver to mailroom employees, receptionists, and similar administrative personnel. Upon acceptance by such personnel, the order will be deemed fulfilled. Please make arrangements accordingly in receiving your order.
Incorrect Shipping Information
Smallfastthings.com is not responsible for lost items due to incorrect shipping information. It is your responsibility to provide the most accurate up-to-date e-mail, billing, and shipping information. Please enter your address information in the appropriate boxes and DOUBLE-CHECK for typos and other errors. Orders which are re-routed to a different address (for any reason) may incur additional shipping charges and handling times.
How do I check the status of my shipment?
Tracking information is provided through email ONCE your order ships. Please check your spam folder for important order updates. Please visit the corresponding shipping carrier's website with your tracking number to get up to date information on your shipment. We are not responsible for delays caused by shipping carriers and or carrier mistakes.
Returns and Exchange Policy
Smallfastthings.com will not accept unauthorized returns. If you need to return an item, please submit the Return Authorization Form HERE and we will be in contact with you within 48 hours regarding your return. We will authorize a return or exchange if the conditions are met below. Shipping costs for returned items will be based on our discretion. No return will be accepted without invoice number and/or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by smallfastthings.com within 7 days of your original receipt of the product. Items will be inspected prior to issuance of any refund or credit. Once the item condition is verified, please allow up to 48 hours for a refund to be applied to your account.
Please fill out the Return Authorization Form HERE. Approval of return or exchange of item(s) will be our discretion.
All returned item(s) will only be accepted if the item(s) are unused and returned within 7 days of receiving a return or exchange approval.
All return shipments must be sent Prepaid - We DO NOT accept any freight collect or COD packages.
Insure the returned parts for it's full value to protect yourself against loss with the carrier. We strongly recommend using USPS or FEDEX.
No returns or exchanges on Special order and Electrical items unless they are defective when first received.
No returns or exchanges on merchandise that shows signs of having been installed, modified, used, or painted.
All returns excluding defective, damaged, or mis-shipped items are subject to a 20% restocking charge.
WE DO NOT REFUND SHIPPING CHARGES
Built to Order Item Policy
All items marked "Built to Order" are subject to special conditions. Built to order items are marked accordingly due to low demand, abnormal size, or non-stocked parts and in order for Small Fast Things to continue providing products at competitive prices, these items are marked as such.
Please read and understand these Built to Order Item conditions:
ABSOLUTELY NO CANCELATIONS ON BUILT TO ORDER ITEMS
Please allow additional 5-10 days processing before shipping
20% Restocking Fee applies to returns on BUILT TO ORDER items
Do not order a built to order item if you are in a hurry
These conditions are subject to change at any time